Warranty Policy
Every Tapo product comes with a limited warranty against manufacturing defects. The warranty period varies by model, so please check the product page for the exact period.
This warranty applies only to products purchased from the Tapo Online Official Store. If you bought your product from another retailer, please contact that dealer for warranty support.
Service Center
For warranty claims, please bring your product and proof of purchase to our authorised service center:
Ban Leong Service Center
No. 150, Ubi Avenue 4, #04-01, Singapore 408825
Phone: +65 6512 9250
Email: support@banleong.com.sg
What's Covered
- Hardware defects in materials or workmanship under normal use during the warranty period.
- The product itself and the accessories supplied in the box (such as power adapter, cable and mounting parts), when they fail through no fault of the user.
- Repair or replacement of the faulty item, at our discretion.
What's Not Covered
- Software, firmware, apps and cloud services, including bugs, updates, compatibility, connectivity or account issues.
- Damage from misuse, accidents, drops, impact, or liquid, water or weather exposure beyond the product's rating.
- Unauthorised repairs, modifications, or opening of the product.
- Incorrect installation, wrong power supply, power surges, or damage from lightning, fire or pests.
- Normal wear and tear, cosmetic damage, and consumables such as batteries, filters, brushes and mop cloths.
- Lost or stolen items, data loss, and loss of or damage to memory cards and their contents.
- Products with a removed, altered or illegible serial number.
Faulty on Arrival?
If your item was faulty when you received it, please see our Return Policy. Delivery details are in our Shipping Policy.